The QA Innovator’s Dilemma - Balancing Risk and Innovation

Debra and innovation expert Dr. Thinkman discuss the challenge of balancing quality assurance (QA) with innovation in organizations. They explore "The QA Innovator's Dilemma," where QA's focus on reliability can stifle innovation. Examples include Apple's and 3M's contrasting approaches and innovations in industries like pharmaceuticals and automotive. Successful strategies involve creating safe environments for experimentation, defining risk appetites, and fostering a culture that views failure as learning. By managing the tension between quality and innovation, organizations can achieve breakthroughs while maintaining standards.

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